CONTACT US
Have a question or need assistance? We're here to help. You can start a live chat, send a secure message through online banking, call us, visit a branch, or drop us a line by mail. For quick answers, be sure to check out our FAQs. However you choose to reach out, we look forward to connecting with you!
PHONE NUMBERS
Local: 616-261-5657
Toll-free: 844-348-8960
Phone Banking (ARU)
Local: 616-285-2164
Toll-free: 800-453-9254
CARD SERVICES
ATM/Debit Cards & HSA Cards
Card & PIN Activation: 1-866-762-0558
Lost or Stolen Cards: 1-844-421-3408
Digital Wallet Support:
1-844-421-3407
Credit Cards
Card & PIN Activation: 1-866-762-0558
Card Support & Lost/Stolen Cards:
1-844-421-3408
Disputes: 1-844-421-3409
SECURE MESSAGE
Login to Online Banking or the Mobile App and select "Contact Us" to send a secure message to the Community West team.
LIVE CHAT - BROOKE
Our virtual assistant can connect you with a Community West representative.
Brooke's Hours: 24/7
VISIT A BRANCH
Comstock Park
4555 West River Dr NE
Grandville
3089 44th St SW
Kentwood
5801 Broadmoor Ave SE
Middleville
303 Arlington St (M-37)
Rockford
3 N. Monroe St
MAILING ADDRESS
PO Box 8069
Kentwood, MI 49518
STILL NEEDING ASSISTANCE?
Check out these frequently asked questions for additional help!